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Appointments

The surgery offers 10 minute appointments and we ask if you need longer to please let reception know. We offer both same day and routine pre-bookable appointments.

Salisbury House Surgery is a group practice. This means the doctors share responsibility for all our patients. However, to enable continuity of care you may find it beneficial to see a regular doctor where this is possible. If you wish to see a particular doctor, you may have to book in advance. 

Pre-bookable appointments are released up to 6 weeks in advance.

‘Sit & Wait’ Clinic

The Walk-in Sit and wait clinic is a same day appointments system.

Each day we have a duty doctor and nurse practitioners available to see patients on the day. This is not necessarily for urgent matters, just a same day service. However we do ask that just one matter is discussed per appointment so as not to hold up other patients waiting.

To be seen at our 'sit and wait' clinic just come to the surgery before 10:30.  Appointments at the 'sit and wait' clinic are handed out on a first come, first served basis so you are advised to arrive early to avoid a long wait.  

Please note the surgery doors open at 08:00 but the first appointments are not until 08:30 and ends at 10.30.

Pregnant

Pregnant ladies do not need an appointment with a GP.  You should request an appointment with the Midwife.

Telephone Consultations

It is not always necessary to come to the surgery, particularly if a physical examination is not required. In this case, you may find it useful to book a telephone consultation.

When you book a telephone consultation you will be asked to give the phone number you want to be contacted on and given an approximate time to expect the call, please be available at that time and if using a mobile please ensure it is switched on.

Chaperones

The Practice recognises that from time to time during a consultation a chaperone might be needed. This might be for the benefit of the patient or the clinician.

Patients are advised to ask for a chaperone if required, at the time of booking an appointment, if possible, so that arrangements can be made and the appointment is not delayed.

All patients are entitled to have a chaperone present for any consultation, examination or procedure where they consider one is required. Patients who request a chaperone will not be examined without a chaperone being present. If necessary, where a chaperone is not available, the consultation / examination will be re-arranged for a mutually convenient time when a chaperone can be present.

All staff are aware of, and have received appropriate information in relation to our chaperoning policy.

Interpreters

We can arrange for an interpreter to be present for your consultation with the doctor should you need one.

All interpreters used are bound by a code of conduct to ensure accuracy, impartiality and confidentially as well as having police clearance.

Please let the Receptionist know when you book your appointment the language and dialect that is needed. You may need to give a brief outline of your condition.

Please give as much notice as possible.

Carers or representatives of patients please ring Jean George on 01525 243896 to make special arrangements for you to order prescriptions online on behalf of those you care for.

Book by Telephone

If you need to make an appointment to see or talk to a health care professional please visit reception or telephone between 08:00 and 18:00 Monday to Friday (option 1).

During busy times patients may hear a recording, informing they are in a queue and can choose to hang on or try later.

During the call our team may ask you specific questions so that they can allocate the most appropriate person to deal with you. For example if you feel very ill you may need to see a doctor during that day, alternatively for less urgent appointments you may be given an appointment within the next couple of days at a time that is convenient to you.

Book or Cancel an Appointment Online

Please contact reception to sign up for our online appointment services if you are a new user.

Using the online service you can book or cancel a standard 10 minute appointment and request repeat prescriptions.  

Please note to cancel appointments by email  SalisburyHouse@nhs.net  this must be done within 24hrs of your appointment time, failure to give enough notice time you will be marked as 'Did not attend'.  Appointments that have less than 24hrs left to the appointment please call the Surgery on 01525 243890 to cancel your appointment or use the SystmOne Online.

Missed Appointments

Please remember to let us know if you cannot make your appointment so that we can offer it to someone else. You can cancel your appointment online, even if you did not originally make it online. However you will need a user name and password from us.

SMS Reminders                             

You may be aware that an average of 40 hours per month of appointment time is wasted as patients forget either to attend or cancel appointments they have already booked.

The practice has therefore implemented a service whereby we will send appointment reminders via SMS Text messages. When you book your appointment the surgery will receive a reminder via your mobile phone unless you opt out of this service.

We are able to offer this to all patients for whom we have a mobile phone number recorded on our system.

For the service to be effective, it is important that we have your most up-to-date mobile phone details by completing a contact details form via reception or using the online form in the Contact us section of this website.

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